FAQ


Do you send worldwide and do you send recorded?

Yes we send worldwide and we always ship our items recorded for safety reasons.



Do you combine shipping?

Yes we combine shipping but it all depends on the size and weight of the items, you can let us know what items you want and from which location you are and we will get back to you with the combined shipping.



What is your payment policy?

We accept payment only through Paypal.



What is your Return Policy?

We provide Photos and thorough description of the items we provide. We only accept returns when the condition of the item that you receive is not as described.



When can I expect my order to be shipped after the payment?

Usually we send the item within 2 days after the payment but for art related items it depends on the size and the work that is needed, it could take up to 2 weeks for the item to be finished.



How do I request an item and what information do I need to provide?

To request an item click Here. Then, please fill the form carefully providing the nessessary details that we need. Read the instructions to the right of the form.



What happens when I request an item?

We firstly estimate the price and time that will be needed. After that you have to pay in advance 30% percent of the item's price. Once the item finishes you must pay the remaining amount of the price and then the item will be send to you as soon as possible.



What happens if an item gets lost in the post office?

We always send our items recorded and therefore we can track down its location and make sure the item is delivered safely to you. In the odd event of an item being lost we will fully refund you when the post office investigation ends and the item is not found.