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FAQ

Do you send worldwide and do you send recorded?
Yes we send worldwide and we always ship our items recorded for safety reasons. A post office code of the sent item will be provided so that you can track your ordered item(s).

 

What is your payment policy?
We accept payments through Paypal and the following Cryptocurrencies, Bitcoin (BTC), Litecoin (LTC) and Dogecoin (DOGE).

 

What is your Return Policy?
We provide Photos and thorough description of the items we provide. We only accept returns when the condition of the item that you receive is not as described.

 

When can I expect my order to be shipped after the payment?
For non handmade items it could take 1-5 days to be shipped and for handmade items it could take 1-5 weeks to be made and shipped.

 

How do I request an item and what information do I need to provide?

Contact us at TheCosmicCollectorShop[at]gmail[dot]com and let us know for what your interested. You can also send us pictures.

 

What happens when I request an item?
We firstly estimate the price and time that will be needed. After that you let us know if you accept the cost of the item and then the full payment will need to be given to us. We will keep you updated with the progress of the item and once completed it will be send to you.

 

What happens if an item gets lost in the post office?
We always send our items recorded and therefore we can track down its location and make sure the item is delivered safely to you. In the odd event of an item being lost we will fully refund you when the post office investigation ends and the item is not found.